After your order is dispatched, the estimated delivery time is between 5 to 14 business days.
|Location||*Estimated Delivery Time|
|Europe, Australia and New Zealand||5 - 14 Business days|
|United States and Canada||5 - 14 Business days|
|Other Regions||5 - 30 Business days|
*Please take into consideration the time can vary depending on your country and region
*If your order gets stuck in customs, it may take a few more days to get released. We strongly recommend you check your country's policy on this before ordering.
*The delivery times provided are estimates only. Specific delivery dates are not guaranteed.
The orders are usually dispatched within 1 to 3 business days of the order's payment.
Our products are dispatched directly from our warehouses overseas. The warehouses from where the orders are dispatched are located worldwide (e.g., China, United Kingdom, Sweden, Russia), which means your order will be processed and dispatched according to the stock availability.
We take steps to ensure shipment delays will be kept to a minimum. However, dispatching delays are inevitable due to the nature of our business.
Tracking your order
Upon dispatch, you will receive an email containing a tracking ID and a link to follow the shipment's progress, based on the latest updates made by the shipping provider.
Please allow at least 3 business days to track information to be available.
If you didn't receive your tracking ID, please contact us by e-mail at firstname.lastname@example.org.
Customs and Tax Charges
All the orders are subject to customs and tax charges. But you don't have to worry.
If an import fee is charged, inform us, and we will make the payment.
Wrong Delivery Address
The buyer is responsible for ensuring that the shipping address entered is correct.
If the delivery address is incorrect, the goods will probably be delivered to this wrong address, and there is nothing we can do about that. The customer will need to solve the issue with the person who lives in the place the merchandise was delivered.
Sometimes the order can be returned if the person at the wrong address refuses to receive the order or if the address doesn't exist. In this case, your package will be returned, and the customer will pay the returning expenses. You will receive a refund for the value of goods paid, minus the return shipping cost. We will not refund the cost of the initial shipping.
However, if you believe you have provided an incorrect shipping address, please contact us immediately at email@example.com. We can't guarantee that we will change the shipping address, but we will do our best to help you.
Delivery if Recipient is Not At Home
The courier should either leave your parcel in a safe place or drop a notification letter in your mailbox.
Usually, the courier reattempt delivery at least once or, they request you to pick up your order at the local office. Be sure to take the notification received and some photo ID with you to pick up your package.
If you can't receive the order or pick up it at the local office, the goods will be returned at your expense and, you will receive a refund for the value of goods paid, minus the cost of the return shipping. We will not refund the cost of the initial shipping.
Items Missing in The Order
If you order more than one product, usually they will arrive separately as our products can be dispatched from different locations.
You should receive a tracking number for each parcel, but if you are still unsure about your missing item, don't hesitate and contact us by email at firstname.lastname@example.org.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Items Lost or Stolen
If your tracking information states that your packages have been lost or stolen, please contact us immediately at email@example.com. We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
However, if your tracking information states that your package was delivered to your address and you have not received it, please report it immediately to the shipping courier of your country. If you have any further questions on how to do this, please reach out to our customer support team at firstname.lastname@example.org.
For all other customer service enquiries, please email us at email@example.com.